Shipping policy

Shipping, Returns & Refund Policy

Last Updated: 22 March 2026

1. Overview

This policy applies to all orders placed with clippies. By purchasing from us, you agree to the terms outlined below regarding shipping, returns, and refunds.

2. Shipping Policy

2.1 Processing & Delivery

  • Orders are processed within 24 Hours business days after payment confirmation.
  • Delivery times are estimates and may vary depending on your location.
  • We use third-party courier services for all deliveries.

2.2 Delays & Availability

  • Orders may take longer to arrive if items are out of stock or delayed by suppliers.
  • Delivery may also be delayed due to courier issues beyond our control.
  • While we aim to deliver within estimated timeframes, we do not guarantee delivery dates.

3. Shipping Insurance

We include Shipping Insurance for all orders.

Shipping Insurance include:

  • Your order is fully protected against loss, damage, or delivery issues
  • You qualify for a full refund or replacement if your order is lost or damaged during transit

4. Returns & Refund Eligibility

We only accept returns and issue refunds under the following conditions:

  • The product is damaged upon delivery, or
  • The product is materially different from what was described

To qualify:

  • You must contact us within 48 hours of delivery
  • The product must be unused, in its original packaging, and in the same condition received
  • Proof of purchase is required
  • Proof of damaged goods

We do not accept returns for:

  • Change of mind
  • Dissatisfaction with the product
  • Incorrect use or damage caused by the customer

5. Reporting Issues

If your item arrives damaged or incorrect:

  • Contact us at (clippiesnails@gmail.com) within 48 hours of delivery
  • Provide:
    • Your order number
    • Clear photos or videos of the issue
    • A short explanation

Failure to report within this timeframe may result in your claim being declined.

6. Refund Process

  • Once your claim is approved, the item may need to be returned for inspection
  • Refunds are processed after verification
  • Approved refunds will be issued via the original payment method

We reserve the right to refuse refunds if the product does not meet the return conditions.

7. Return Shipping Costs

  • Customers are responsible for return shipping unless the product is confirmed defective or incorrect
  • Original shipping fees are non-refundable

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account
  • Contact your payment provider
  • Then contact us at [your email]

9. Legal Compliance

This policy is subject to the Consumer Protection Act (CPA) of South Africa. Nothing in this policy limits your statutory rights.

10. Contact Information

For all shipping, return, or refund queries:
Email: clippiesnails@gmail.com